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Should every patient be scheduled for an echocardiogram
and providing treatment recommendations
in order to provide insight into the reasons for obesity prevalence
Sandra Goericke-Pesch
11:00-11:50
No more chasing: The rise of automated customer journeys in practice (BVA Live 2025) Exotics Should every patient be scheduledDelivered by: 13 Jun 2025 09: 30 10: 30 Business, Careers & Debates Theatre Discover how automation and digital tools are transforming the client experience in veterinary practices. In this session, well explore what an ideal customer journey looks like before and after surgery, during medication discussions, when following up with advice, and even after a visit ends. From sending consent forms and care videos to prompting reviews and enabling faster
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